Queensland Hearing Loss Family Support Service

What is Queensland Hearing Loss Family Support Service

The Queensland Hearing Loss Family Support Service (QHLFSS) supports families all over Queensland who have children with a permanent hearing loss and aims to minimise the time between a child’s diagnosis of hearing loss and families receiving support and services. We provide parents with a professional to work alongside them cooperatively, inclusively and sensitively to set and achieve their goals for their child.

This service is offered to all children in Queensland who are diagnosed with a permanent hearing loss from birth through to their sixth birthday.

Our service comprises a team of Hearing Loss Family Support Facilitators who are all qualified and experienced social workers or psychologists and have further training in issues related to childhood hearing loss. We can talk to you at home, by phone, at hospital, in your community or via telehealth.

QHLFSS resources

MyCHQ EARS for kids appMyCHQ EARS for kids app provides families with the ability to instantly access information about hearing loss and services via their smart devices, to store their child’s reports, audiograms and other documents on their phone or tablet, to make contact with and locate services nearby and request a call from their Family Support Facilitator with one tap. MyCHQ EARS for Kids is now available in the App Store and on Google Play.
A range of other resources are available for short-term loan at no cost to families. This includes iPads and language resources.

CommuniCate resourceSally and Possum resourceListen Little Star activity book

Between You and Me: Communicating with your baby

Between You and Me: Communicating with your baby

Sound Beginnings: Understanding your child’s hearing loss.

Sound Beginnings: Understanding your child’s hearing loss

Children’s Health Queensland’s new Mipla Binna website makes it easier for Aboriginal and Torres Strait Islander families to learn about and plan for their child’s hearing loss journey. Families can:

  • Learn what hearing loss means for their child
  • Find out information that will help them to plan for their child’s health and wellbeing
  • Learn how to help their child get the best start in life

Contact us:

Queensland Hearing Loss Family Support Service (QHLFSS)

t: 1800 352 075 (toll free)
e: QHLFSS@health.qld.gov.au
m: PO Box 5492, West End 4101

Contact us

Queensland Healthy Hearing Program

Rachael Beswick
t: 07 3310 6222

Queensland Hearing Loss Family Support Service (QHLFSS)

t: 1800 352 075 (toll free)
m: PO Box 5492, West End Q 4101