Queensland Hearing Loss Family Support Service

What is Queensland Hearing Loss Family Support Service

The Queensland Hearing Loss Family Support Service (QHLFSS) supports families all over Queensland who have children with a permanent hearing loss and aims to minimise the time between a child’s diagnosis of hearing loss and families receiving support and services. We provide parents with a professional to work alongside them cooperatively, inclusively and sensitively to set and achieve their goals for their child.

This service is offered to the families of all children aged birth to six years in Queensland who receive a direct refer result on new born hearing screening or are diagnosed with a permanent hearing loss.
Referrals to our service can be made by:

families directly contacting QHLFSS on ph: 1800 352 075 or email:
QHLFSS@health.qld.gov.au.

Other agencies (with parental consent) by completing and returning the
QHLFSS referral form

Our service has a team of clinicians who work together to support families from the time of their child’s new born hearing screen, throughout diagnosis and provide links to additional services. Our Allied Health Assistant offers pre-audiology phone support to families in the days after their baby receives a direct refer result on their new born hearing screen. Our Family Support Facilitators are experienced Social Workers and Psychologists and provide support to families in by phone, telehealth or in person.

QHLFSS resources

MyCHQ EARS for kids appMyCHQ EARS for kids app is currently being redeveloped so we can continue to support families of children with hearing loss. For more information, please contact the QHLFSS on ph: 1800 352 075 or email: QHLFSS@health.qld.gov.au.
A range of other resources are available for short-term loan at no cost to families. This includes iPads and language resources.

CommuniCate resourceSally and Possum resourceListen Little Star activity book

Between You and Me: Communicating with your baby

Between You and Me: Communicating with your baby

Sound Beginnings: Understanding your child’s hearing loss.

Sound Beginnings: Understanding your child’s hearing loss

Children’s Health Queensland’s new Mipla Binna website makes it easier for Aboriginal and Torres Strait Islander families to learn about and plan for their child’s hearing loss journey. Families can:

  • Learn what hearing loss means for their child
  • Find out information that will help them to plan for their child’s health and wellbeing
  • Learn how to help their child get the best start in life

Contact us:

Queensland Hearing Loss Family Support Service (QHLFSS)

t: 1800 352 075 (toll free)
e: QHLFSS@health.qld.gov.au
m: PO Box 5492, West End 4101

Contact us

Queensland Healthy Hearing Program

Rachael Beswick
t: 07 3310 6222

Queensland Hearing Loss Family Support Service (QHLFSS)

t: 1800 352 075 (toll free)
m: PO Box 5492, West End Q 4101