Hospital map and finding your way around

Joy: Welcome to the Queensland Children's Hospital.

It is a big facility. In fact, it's one of the largest and most advanced paediatric hospitals in Australia.

Liam: There were 13 inpatient wards and lots of different outpatient areas and a day area. If your hospital visit is just for the day.

Joy: You could be coming in the case of an emergency situation or because you've been referred by your normal doctor or local hospital.

Liam: Once the hospital sees a referral from your doctor, they'll send you a letter telling you when your appointment is or when you'll be admitted.

Joy: You'll get lots of information about your visit, but if you haven't received something or need more information, call our referral centre to help you out.

Liam: Joy and I spent a lot of time in hospital and we both know that the hospital staff here makes feel welcome, comfortable, and safe.

Joy: To help you get to know the hospital better we've prepared a few videos about the building and services provided here.

Liam: There's more information available on the website as well, but please don't hesitate to ask a staff member if you need any other help.

If you have any other questions, remember you can find more information on our website, www.childrens.health.qld.gov au, or call us on 07 3068 1111.

Liam: This will be one of the first places you see when you arrive at the hospital. The main resection on level two.

Here, the hospital staff and Children's Hospital Foundation volunteers are ready to help make your visit as easy as possible. There were hospital maps located in this area to help you find your way around and in the lift lobby at each level, you'll also find directory signs.

Joy: Every level's colour coded to help finding your way around a little easier. You'll see the lifts are also labelled lift A and lift B.

Liam: If you come in through the basement car park, the lifts take you up to level one or two of the hospital. You need to change to one of the other lifts to access the higher levels of the hospital. Lift A takes you to levels one to seven and lift B takes you to levels one to 12, which includes all the inpatient areas.

Remember to take note of which lift you're travelling so you can find your way back down when you leave the hospital. If you're coming for an outpatient appointment, there are kiosks on the wall of Level one and level two where you can swipe your Medicare card or your appointment letter, which can help make your check in time faster.

Joy: Staff and volunteers can help with swiping in. And remember, if you're coming in for admission, check your letter for where you need to go first.

Liam: If you have any other questions, remember you can find more information on our website, www.childrens.health.qld.gov.au or call us on 07 3068 1111.