We make sure we look after your personal information in line with the Information Privacy Act 2009.

You can find more details about the type of personal information we hold and how we handle it in our Children’s Health Queensland Hospital and Health Service Privacy Statement.

Information we collect on the website

When you visit our website, we collect some information automatically. We keep this information in our internet access logs.


We may use cookies to collect information about how you browse our website. You can manage your cookie preferences through your browser settings.

Log and usage data

We collect information about your visit, such as:

  • your IP address, browser type and operating system
  • the website you came from
  • pages you visit
  • the time and date of your visit.

Personal information

We only collect your personal information when you give it to us, for example when you fill out a form or contact us.

We only use your personal information for the purpose we collected it unless required by law.

How we use your information

Log and usage data

We use log and usage data to:

  • improve your experience on our website
  • understand user behaviour
  • gather statistical data
  • improve our services
  • investigate issues such as service availability.

Personal information

How we use your personal information depends on the type of information you give us. We may use it to:

  • provide you with health and wellbeing services
  • make sure you get appropriate treatment and follow up care
  • help us decide on applications for services or benefits
  • communicate with you and get your feedback
  • conduct research to improve healthcare practices and outcomes
  • conduct community wellbeing and other research through online surveys

Protecting our rights

We may use your information to prevent fraud, illegal activities, and enforce our policies.

How we share your information

We don't sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with:

  • your local doctor or a healthcare service to facilitate treatment
  • your family, spouse, or guardian if you’ve nominated them.

You can ask us at any time not to share your information.

When we share your information, we do so in accordance with privacy law and Part 7 of the Hospital and Health Boards Act 2011.

How we protect your information

We take security seriously and use standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, while we strive to keep your information secure, no online transmission or storage method is completely safe.

Links to other websites

Our website has links to other websites or services. Our privacy statement doesn't apply to those third-party websites. We encourage you to read their privacy statements to understand how they handle your data.

Children's privacy

Our website isn’t intended for children under 13 years old, and we don't knowingly collect personal information from them. If you're a parent or guardian and believe your child has provided us with personal information, please contact us, and we’ll delete it.

Your choices and rights

You have certain rights regarding your personal information. You can access, correct, update, or delete your information by contacting us. If you don't want to receive marketing communications from us, you can opt out using the instructions provided in the communication.

Changes to our Privacy Statement

We may update our Privacy Statement as needed to reflect changes in our practices or obligations under the Privacy Act 1988. When we make changes, we’ll post the revised statement on our website with a new effective date. We encourage you to check for updates periodically.

How to contact us

To access or correct your personal information, please contact us at:

Address: Manager
Health Information Access
Children’s Health Queensland
PO Box 3474
South Brisbane Qld 4104

Email: CHQ_HIA@health.qld.gov.au
Phone: 07 3068 4842

If you have any questions, concerns, or requests regarding our Privacy Statement or our information collection practices, please contact us at:

Address: Privacy and Confidentiality Contact Officer
Health Information Access
Children’s Health Queensland
PO Box 3474
South Brisbane Qld 4104

Email: CHQ_HIA@health.qld.gov.au
Phone: 07 3068 4842

Last updated: September 2023