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Telehealth (video call) is as convenient as a phone call, with the added value of face-to-face communication. You can use telehealth from anywhere – all you need is a smartphone, ipad/tablet or laptop and an internet connection.

What do I need to dial into my telehealth consultation?

  • Mother and child in telehealth consultation while at homeAny device that has a camera (e.g. smartphone, iPad/tablet or laptop).
  • An internet connection. If you can watch a video online (e.g. YouTube) you can make a video call.

How much does it cost?

Telehealth consultations are covered by Medicare so are free to families who hold a current Medicare Card.

Are there any limitations?

  • A telehealth consultation may not always be the best way, depending on your child’s clinical needs.
  • Sometimes technology can fail due to poor internet connectivity.

How can I access telehealth services?

Health professional in telehealth consultation with familyTalk to your health care team at your next appointment to discuss if telehealth is an option for you and your family.

Telehealth in action

Emma, was seen by a paediatrician at the Rockhampton Base Hospital who requested a specialist opinion from the Queensland Children’s Hospital in Brisbane.

“It was really good. We just turned up to the Rocky Base Hospital and used the Telehealth facilities there. It was so easy to see and hear through telehealth and the connection was great. It really helped us understand Emma’s condition. It also helped us to prepare for our face-to-face visit with the haematologist in Brisbane.

The telehealth appointment saved us travelling to Brisbane which is expensive and disruptive as we need to find babysitting for our other children and pets, and taking time off work is really difficult. It is also really important that Emma doesn’t miss too much school either. We would definitely like to continue to use telehealth as a way of reducing our travel to Brisbane.”

Contact us

Queensland Children’s Hospital
501 Stanley Street
South Brisbane QLD 4101

t: 07 3068 5164 (direct)
t: 07 3068 1111 (switch)

Technical problems?

Statewide Telehealth staff are available to help you with camera, speaker and connection problems.

t: 1800 066 888