Give feedback

As our patient, you have the right to safe and high-quality health care. Read about your rights and responsibilities.

Your feedback is important to us. It helps us identify areas for improvement and acknowledge things we’ve done well.

You can give us feedback by talking to us, writing to us or using our online form.

If you feel comfortable you can talk to the staff member who is caring for you or your child. If you’re not happy with their response, can speak to the person in charge of the ward, unit or department.

We review all feedback and:

  • share compliments with our staff
  • send suggestions to our forums for review, discussion and consideration
  • investigate complaints and action decisions made through the investigation.

You can give your feedback by filling in the online form or you can contact us by:

If you're concerned about a patient, you can also follow the Ryan's Rule process. Read about the Ryan’s Rule process on the Clinical Excellence Queensland website. They also have information in other languages.

Feedback form

Do you want to remain anonymous? *
Would you like us to contact you?
Are you providing feedback on behalf of someone else?
What is your relationship to this person?
Are you or the person you’re providing feedback for of Aboriginal and Torres Strait Islander origin?
What kind of feedback do you have?
This must be 100 characters or less.
Feedback must be 1500 characters or less.

Privacy notice
  • We look after your personal information in line with the Information Privacy Act 2009.
  • The information you give us when you fill in the feedback form will be kept safe. It will only be used to address your feedback if you haven’t submitted anonymously. We won't share your data.
  • Read our privacy policy to learn more.

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Complaint resolution

If you’re not satisfied with the way we’ve handled your complaint, you can contact the Office of the Health Ombudsman.

The Public Service Act 2008 (the ACT) requires that we publish information in relation to complaints received by Children’s Health Queensland.

2022/23

Total compliments received: 349.

Total complaints received: 948. This included 338 complaints received through the Human Rights Commission.

Complaints resulting in further action: 908 – these complaints were accepted and resulted in remedial or improvement action.

Complaints resulting in no further action: 48 – these complaints were accepted and resolved immediately at the point of service.

Of the 338 complaints received through the Human Rights Commission:

  • 208 no limitation.
  • 125 justified/lawful limitation.
  • 5 pending complaint investigation.

2021/22

Total compliments received: 468.

Total complaints received: 941. This included 206 complaints received through the Human Rights Commission.

Complaints resulting in further action: 908 – these complaints were accepted and resulted in remedial or improvement action.

Complaints resulting in no further action: 33 – these complaints were accepted and resolved immediately at the point of service.

Of the 206 complaints received through the Human Rights Commission:

  • 121 were reviewed and assessed as not limiting human rights and were resolved locally.
  • 5 are still being considered and are not yet finalised.
  • 80 were assessed to have limited human rights and were resolved at a local level by an acknowledgement and apology, explanation or business improvement.
  • 2 were accepted by the Queensland Human Rights Commissioner for resolution which also considered human rights concerns.

Last updated: April 2024