Children’s Health Queensland is committed to providing the best possible care and services that meet the needs of Queensland children and their families.
CHQ is introducing a new SMS (text messaging) system to help keep you informed about referrals and upcoming appointments. This has reduced the need for a dedicated app for our health service.
From 1 July 2025 we will transition services from yourQH patient online portal and app.
Appointment scheduling and reminders, referrals and patient information will continue to be provided by SMS, letters, and phone calls.
Frequently asked questions
What do I need to do before the app closes?
- Check your contact details in the yourQH app
Please make sure your mobile number and email address are correct and up to date. - Update your communication preferences
Ensure you’ve opted in to receive SMS notifications so we can contact you about referrals and upcoming appointments.
What will happen to my current requests or queries in the app?
Any active requests or queries in the yourQH app will be transferred to our Outpatients team for follow-up and action.
How will I receive appointment and referral information after 1 July?
From 1 July 2025, CHQ will continue to provide appointment scheduling, reminders, referrals, and patient information via SMS (text messages), letters, and phone calls.
What will happen to information stored in the app?
We abide by the Information Privacy Act 2009 and your data is secure. Your personal information in the portal will be removed from the app, archived, and securely stored according to Queensland Health archiving, retention, and disposal guidelines.
Will current appointments or referrals be impacted?
No, all existing referrals and appointments will remain unchanged.
How do I update my details after 1 July?
If your details or circumstances change, please call the clinic to advise them, or let them know when they check you in for your next appointment.
What do I do if I have to cancel or reschedule my appointment?
If you need to cancel or reschedule your appointment and you are registered for SMS messages, please respond to your SMS and reply “R” for reschedule or “N” if you no longer require an appointment. If you receive your appointment confirmation via a letter in the mail or cannot find your text message, you can call your clinic to advise them of your circumstances.
I also have an appointment with another clinic. Who do I contact about this appointment?
You will be contacted by each clinic area regarding your associated appointment. If you wish to speak to the clinic, please phone the CHQ Outpatients team on 1300 762 831 and they will be able to transfer you accordingly.
What is the new SMS system?
CHQ is introducing a new SMS (text messaging) system to help keep you informed about referrals and upcoming appointments and is the first phase of our journey towards a future CHQ patient online portal.
When will the new SMS system be in place?
As we work towards implementing a new SMS system in late 2025, patients, carers and families will continue receiving appointment information and updates through existing channels, including phone, SMS, and letters.
What if I need help or have questions?
If you need support or have any questions, please contact the CHQ Outpatients team:
Phone: 1300 762 831