If you have received correspondence from Children’s Health Queensland (CHQ) regarding a patient not known, please follow the protocol outlined below to ensure the accuracy and integrity of patient records.
Recommended actions
- CHECK
Please check if the correspondence is intended for you as a new patient referral, another provider in your clinic or under a different name. Please reallocate to the correct clinician internally if intended for your clinic. - DO NOT file the correspondence if not intended for you or your clinic
Please refrain from adding the correspondence to your clinical records if the patient is not known to your practice, and not being referred. - Notify CHQ without delay (email: CHQ_HIMS@health.qld.gov.au)
Prompt notification enables CHQ to investigate and rectify any inaccuracies in our records, thereby safeguarding patient safety and confidentiality. - Delete the correspondence after handing back
To preserve patient privacy, you should delete the correspondence from your system once CHQ has been notified.
Information to include in your notification
When contacting CHQ, please provide the following details:
- Your name and practice details
- The patient’s name and date of birth as stated in the correspondence
- Any reference number or identifiers included in the letter
- A brief statement indicating the patient is not known to your practice
Contact information
For all matters relating to incorrectly addressed correspondence, please contact:
CHQ Health Information Management Services
Phone enquiries: (07) 3068 4810
Email: CHQ_HIMS@health.qld.gov.au
For urgent concerns relating to patient safety, please contact:
CHQ Patient Safety and Quality Unit
Phone: (07) 3068 2222
Email: CHQ-PatientSafety@health.qld.gov.au
Your cooperation is appreciated and assists CHQ in maintaining the highest standards of patient care and data accuracy.