Queensland Hearing Loss Family Support Service

The Queensland Hearing Loss Family Support Service (QHLFSS) provides support and services to Queensland families with children or young people who have a permanent hearing loss. The service aims to minimise the time between a child or young person’s diagnosis of hearing loss and families receiving support and services, and to help set and achieve goals for their child or young person.

Who can access this service?

The Queensland Hearing Loss Family Support Service provides care and support for the families of children and young people aged birth to 6 years living in Queensland who receive a direct refer result on a newborn hearing screening or are diagnosed with a permanent hearing loss.


A formal referral is required to access this service.

Families can contact QHLFSS directly on 1800 352 075,  or by emailing QHLFSS@health.qld.gov.au.

Health professionals can complete and return a QHLFSS referral form (with parental consent) to QHLFSS@health.qld.gov.au.

Contact us

t: 1800 352 075 (Monday to Friday, 9am–5pm)
e: QHLFSS@health.qld.gov.au
m: PO Box 5492, West End 4101


Possibilities and Pathways

  • Possibilities and Pathways
    The Possibilities and Pathways resource kit contains information on what hearing loss means, how families deal with it, and what services and resources are available to you.
  • Mipla Binna (Our ears)
    The Miplan Binna website helps Aboriginal and Torres Strait Islander families to learn about and plan for their child’s hearing loss journey.