Rights of children, young people and families

Our children, young people and families have the right to receive the best possible care. We respect the rights of our children and families and know that children receive the best care when the health service and families work together.

Creating a child and family-friendly, supportive environment

We aim to provide children, young people and families with the highest level of care and attention while they are accessing services. We understand that a hospital or healthcare visit can be a confusing and sometimes overwhelming experience. With this in mind, the Family Centred Care Committee, in consultation with clinicians and consumers, has developed two resources to assist families in knowing their rights and responsibilities when accessing CHQ services and to encourage families to be confident in asking questions at any time about their child’s care. This is just one of the ways, CHQ is aiming to improve the healthcare experience for families.

Do you have questions about your child’s care? 

Know your rights and responsibilities

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights lists seven basic healthcare rights:

Access

  • Healthcare services and treatment that meets my needs.

Safety

  • Receive safe and high quality health care that meets national standards.
  • Be cared for in an environment that is safe and makes me feel safe.

Respect

  • Be treated as an individual, and with dignity and respect.
  • Have my culture, identity, beliefs and choices recognised and respected.

Partnership

  • Ask questions and be involved in open and honest communication.
  • Make decisions with my healthcare provider, to the extent that I choose and am able to.
  • Include the people that I want in planning and decision-making.

Information

  • Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent.
  • Receive information about services, waiting times and costs.
  • Be given assistance, when I need it, to help me to understand and use health information.
  • Access my health information.
  • Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe.

Privacy

  • Have my personal privacy respected.
  • Have information about me and my health kept secure and confidential.

You/your child have a right to the privacy and confidentiality of your personal information.

We are required by law to protect personal information and comply with the Health Records Act 2001 (HRA) and other legislation relating to confidentiality and privacy. For more information or a copy of the Respecting Your Privacy brochure, contact the Health Information Service on 07 3068 5372 or visit the Queensland Government’s Health records and privacy page.

As a parent/carer you also have a role to play in respecting the privacy of other children and families in the hospital. Please be conscious of other families’ right to privacy and be considerate of whether they wish to share their story.

Give feedback

  • Provide feedback or make a complaint without it affecting the way that I am treated.
  • Have my concerns addressed in a transparent and timely way.
  • Share my experience and participate to improve the quality of care and health services.

You/your child have the right to comment on or complain about your care and have your concerns dealt with promptly and properly. If you have any questions about your rights whilst in our care, please ask a staff member or contact our Patient Experience Team on 07 3068 1120 or via CHQ_PatientExperience@health.qld.gov.au

Consent

Before a doctor, nurse or any healthcare practitioner can examine or treat your child, they usually need your consent or permission. This could simply mean following their suggestions, such as the doctor asking you if they can take your child’s blood pressure and you helping your child position their arm so the doctor can perform the task. Sometimes, depending on the seriousness of the proposed treatment or procedure or if it involves an anaesthetic they will ask you to sign a consent form. If you later change your mind, you can withdraw that consent, even if you have signed a form.

It is important that you have sufficient information so that you understand and make an appropriate decision about that proposed treatment or procedure. The Consent Forms and Patient Information Sheets provide information such as what the procedure and the anaesthetic involves, what to expect before and after the procedure or treatment, the risks and benefits and any alternative options that maybe available to your child. Providing this information assists you to become more actively involved in decision making about your child’s healthcare.

This information has been designed to be an adjunct not a replacement to the time spent discussing your treatment or procedure with your doctor, nurse or healthcare practitioner.

To find out more, visit our Patient safety page.