Virtual appointments
Information for parents and carers
Children’s Health Queensland has made some changes to the way outpatient appointments are offered at the Queensland Children’s Hospital, to ensure we can continue to provide safe and timely care for Queensland children and young people during the COVID-19 (novel coronavirus) pandemic.
For some patients and their families, these changes may mean ‘virtual’ consultations’ will be offered for outpatient reviews and appointments where it is clinically safe and appropriate to do so.
- Families can stay close to home during the COVID-19 pandemic
- Less travel time and costs
- Less time away from work for parents/carers
A virtual appointment will only be offered if your health professional considers it safe and suitable, and you are happy to participate in this type of appointment. We know every family’s situation is different and this will not suit everyone.
- Make sure your device has a working microphone and camera if doing a video consult.
- It’s a good idea to be ready 10 minutes before the appointment.
- Minimise noise in the room.
- If your appointment is over the phone, be aware that the phone number will appear on your phone as an ‘unknown number’.
For more information on setting up your computer or smart device and preparing for your appointment, read our preparing for your virtual appointment page.
You will be asked questions to confirm your child’s identity and your own, such as name, address, and date of birth. This is to make sure the health professional is talking to the right patient and using the right health record. The health professional will talk with you and/or your child, and ask questions in the same way they would at a face-to-face appointment.
If you have a question or need help during the appointment, just ask. The health professional will make sure you have understood and have had a chance to ask questions.
- checking your device is not muted
- checking the volume is turned up
- checking the camera is enabled
- dialling out and in again
- trialling a different web browser.
If you experience ongoing issues, or are unable to link into the appointment, please contact the telehealth technical support team on 1800 066 888.