At the start, the health professional will introduce themselves and the reason for the appointment will be discussed. Remember to speak clearly so your voice can be heard.
You will be asked questions to confirm your child’s identity and your own, such as name, address, and date of birth. This is to make sure the health professional is talking to the right patient and using the right health record. The health professional will talk with you and/or your child, and ask questions in the same way they would at a face-to-face appointment.
If you have a question or need help during the appointment, just ask. The health professional will make sure you have understood and have had a chance to ask questions.