COVID-19 COVID-19

Information for New South Wales families

Queensland border restrictions have changed.

Please read the below frequently asked questions for more information about travelling from NSW to the Queensland Children’s Hospital for your child’s health care.

Yes, residents of New South Wales can visit the Queensland Children’s Hospital for an appointment or planned admission.

You will need to complete a Queensland Border Declaration Pass before you cross the border, adults need to bring proof of ID, like a driver’s license or Medicare card.

If you have been in a declared hotspot, including the Greater Sydney area, in the past 14 days or since the hotspot was declared (whichever is shorter):

  • Strict quarantine measures will apply while you are in Queensland. Special rules will also apply while you are at the hospital.
  • The hospital will need to confirm that your child needs essential health care. The hospital will contact you to discuss, or alternatively, please contact the hospital via the contact details provided in your appointment letter.
  • You will need to bring a copy of your appointment letter with you as evidence of your child’s appointment.
Where possible, and when clinically safe to do so, the hospital may reschedule non-urgent appointments or offer telehealth appointments via phone or videoconference. If there are any changes to your child’s appointment, we will contact you directly.

If the hospital confirms that your child should enter Queensland for essential health care, and you have been in an area that is considered to be a COVID-19 hotspot, you will need a Queensland Border Declaration Pass and a copy of your appointment letter.

Strict quarantine measures will apply while you are in Queensland, including special rules that you will need to follow while you are at the hospital.

On arrival to QCH, please let the screening staff know that you have been in a COVID-19 hotspot. You and your child (if able) will be given a mask and you will be escorted to a ward or treatment room where you will be quarantined. You and your child must stay within this room and you will not be able to visit anywhere else in the hospital. Hospital staff will work with you to ensure you can still access necessities during your stay (food, beverages, laundry etc.).

If you need to stay in Queensland to attend appointments as an outpatient over a number of days, you will be required to quarantine in government-arranged accommodation at your own expense for the duration of your stay. You will be able to travel between the hospital and your accommodation for your child’s treatment.

New South Wales families may be eligible for a Queensland Government fee waiver, for more information visit the Queensland Government website. Families may also be eligible for support through the NSW Government’s Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS). For advice about this scheme, or to discuss your families circumstances, contact IPTAAS on 1800 478 227 or email iptaas@health.nsw.gov.au.

To lodge a claim or register an application, visit the NSW Government website. You can also contact the Queensland Children’s Hospital Welfare Service for support during this time. To speak to the team, phone 07 3068 2940 (8am-6pm, Monday to Friday) or email QCH-welfare@health.qld.gov.au. For support on weekends and public holidays, contact QCH Switchboard on 3068 1111 and asked to be transferred to the Social Work team.

If you have specific questions about COVID19 and your family, please email COVIDquestions@health.qld.gov.au.

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Queensland Health: COVID-19
Queensland Health: COVID-19 translated resources
Queensland Government: Unite Against COVID-19
Australian Government: COVID-19 Health Alerts

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