COVID-19 COVID-19

Information for interstate families

Children’s Health Queensland and the Queensland Children’s Hospital continue to care for children and young people living in our catchment areas outside the Queensland border. If border restrictions are in place, we have the necessary processes and precautions ready to ensure we can continue to provide urgent care to every child or young person who needs it.

Non-urgent appointments may be rescheduled or shifted to alternative arrangements (including appointments at other hospitals or via telehealth) until border restrictions are lifted.

Please be assured that if there are any changes to your child’s appointment, procedure, or admission, we will contact you directly.

Current status

New South Wales border zone residents are required to follow face mask requirements while in Queensland and within all Children’s Health Queensland facilities, including the Queensland Children’s Hospital.

Read our frequently asked questions below to learn more.

Read our frequently asked questions below to learn more.

Where possible, and when clinically safe to do so, the hospital may reschedule non-urgent appointments or offer appointments via phone or video conference. If there are any changes to your child’s appointment, we will contact you directly.

Under current COVID-19 restrictions, all residents of Australian states, territories and New Zealand travelling to Queensland must complete a Queensland entry pass to enter the state.

If we confirm that your child should enter Queensland for essential healthcare, you will need a Queensland entry pass and a copy of your child’s appointment letter. In these cases, only one parent or carer is permitted to come to the hospital with their child.

NOTE: Families travelling from the New South Wales border zone may enter Queensland by road and must travel to and from the hospital by the most direct route. Families travelling to the hospital from a COVID-19 hotspot must enter Queensland by air unless an exemption has been provided to enter by road.

For more information about entering Queensland for essential health care, visit the Queensland Health website.

On arrival at the Queensland Children’s Hospital please let the screening staff at the entrance know you have travelled from interstate. You and your child (if able) will be given a mask and you will be escorted to a ward or treatment room away from other patients. You will be provided with instructions about isolation and infection control measures that will be in place for the duration of your stay.
Patients under quarantine orders will be cared for in an isolation room separate from other patients and families.

Please note: Only one parent or carer can quarantine with their child in hospital. You and your child will not be able to leave your allocated room for the duration of your stay.

Inpatients will be provided with meals directly to their room, and staff will work with their parent/carer to ensure access to necessities for the duration of their stay (food, beverages, laundry etc.).

If you are coming for an outpatient appointment or procedure, please be aware you will not be able to access onsite food and beverage facilities while in quarantine, so please pack plenty of food and drinks for you and your child. Staff will be able to assist you and your child with access to toilet facilities.

Families from the non-restricted New South Wales border zone who need to stay in Queensland for a series of outpatient appointments must follow face mask requirements while in Queensland and within all Children’s Health Queensland facilities, including the Queensland Children’s Hospital.

Families from a restricted NSW border zone local government area or a COVID-19 hotspot who need to stay in Queensland to attend appointments as an outpatient over several days, will be required to quarantine in government-arranged accommodation at their own expense for the duration of their stay.

Parents/carers and their child following quarantine orders can travel between the hospital and their accommodation for their child’s treatment.

Families may be eligible for a Queensland Government fee waiver, for more information visit the Queensland Government website. Families may also be eligible for support through their own state’s/territory’s patient travel and accommodation assistance scheme. For advice, contact your state/territory health department.

You can also contact the Queensland Children’s Hospital Welfare Service for support during this time. To speak to the team, phone 07 3068 2940 (8am-6pm, Monday to Friday) or email QCH-welfare@health.qld.gov.au. For support on weekends and public holidays, contact QCH Switchboard on 3068 1111 and asked to be transferred to the Social Work team.

If you have general questions about COVID-19 and children, email COVIDquestions@health.qld.gov.au.

Note: This email should not be used for clinical enquiries. If you are concerned about your child’s health, seek medical advice from your child’s specialist, GP or other healthcare provider.
In an emergency always call 000.

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In an emergency, always call 000 and ask for an ambulance.