COVID-19 COVID-19

Information for New South Wales families

Relaxed Queensland border restrictions are in place for Northern New South Wales.

Please read the below frequently asked questions for more information about travelling from NSW to the Queensland Children’s Hospital for your child’s healthcare.

New South Wales border zone residents can travel anywhere in Queensland for any purpose – including to visit the Queensland Children’s Hospital for an appointment or planned admission.

You will need to complete a Queensland Border Declaration Pass before you cross the border, adults will also need to bring proof of ID, like a driver’s license or Medicare card.

If you live in an area of NSW outside of the border zone and the hospital has confirmed that your child needs essential health care, you will also need to bring a copy of your appointment letter with you.

If you have been anywhere in New South Wales that is outside of the border zone in the past 14 days, strict quarantine measures will apply while you are in Queensland. Special rules will also apply while you are at the hospital.

Where possible, and when clinically safe to do so, the hospital may reschedule non-urgent appointments or offer telehealth appointments via phone or videoconference. If there are any changes to your child’s appointment, we will contact you directly.

If the hospital confirms that your child should enter Queensland for essential health care, and you have been in an area that is considered to be a COVID-19 hotspot, you will need a Queensland Border Declaration Pass and a copy of your appointment letter. Please note, due to patient visitor restrictions at the Queensland Children’s Hospital, only one parent or carer is permitted to attend the appointment.

Strict quarantine measures will apply while you are in Queensland, including special rules that you will need to follow while you are at the hospital.

On arrival at the at QCH, please let the screening staff know that you have been in a COVID-19 hotspot. You and your child (if able) will be given a mask and you will be escorted to a ward or treatment room where you will be quarantined. You and your child must stay within this room and you will not be able to visit anywhere else in the hospital. Hospital staff will work with you to ensure you can still access necessities during your stay (food, beverages, laundry etc.).

If you need to stay in Queensland to attend appointments as an outpatient over a number of days, you will be required to quarantine in government-arranged accommodation at your own expense for the duration of your stay. You will be able to travel between the hospital and your accommodation for your child’s treatment.

New South Wales families may be eligible for a Queensland Government fee waiver, for more information visit the Queensland Government website. Families may also be eligible for support through the NSW Government’s Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS). For advice about this scheme, or to discuss your families circumstances, contact IPTAAS on 1800 478 227 or email iptaas@health.nsw.gov.au.

To lodge a claim or register an application, visit the NSW Government website. You can also contact the Queensland Children’s Hospital Welfare Service for support during this time. To speak to the team, phone 07 3068 2940 (8am-6pm, Monday to Friday) or email QCH-welfare@health.qld.gov.au. For support on weekends and public holidays, contact QCH Switchboard on 3068 1111 and asked to be transferred to the Social Work team.

If you have specific questions about COVID19 and your family, please email COVIDquestions@health.qld.gov.au.

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Queensland Health: COVID-19
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Queensland Government: Unite Against COVID-19
Australian Government: COVID-19 Health Alerts

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