COVID-19 COVID-19

Information for New South Wales families

Following the latest Queensland border restrictions effective 8 August 2020, special arrangements have been put in place to support interstate families travelling to the Queensland Children’s Hospital for a planned appointment or admission.

Please read the below frequently asked questions for more information about your child’s visit and what you need to do to prepare.

For more information on entering Queensland for essential health care, including a check-list on what you need to cross the border, please read the Queensland Health fact sheet.

Where possible, and when clinically safe to do so, we are working to reschedule non-urgent appointments or offer telehealth appointments via phone or videoconference. If there are any changes to your child’s appointment, we will contact you directly.

Patients who have essential or time-critical outpatient appointments can enter Queensland with a Queensland Border Declaration Pass and their Children’s Health Queensland appointment letter. Please note, due to patient visitor restrictions in place at the Queensland Children’s Hospital, only one parent or carer is permitted to attend the appointment.

If you travel to the Queensland Children’s Hospital for an outpatient appointment and return home on the same day, you do not have to enter Government-arranged quarantine accommodation in Queensland. However, while you are at the hospital for your child’s appointment, strict quarantine measures will apply. On arrival, you and your child (if able) will be given a mask and escorted to an isolated room. You and your child must stay within this room and you will not be able to visit any other areas in the hospital.

You must also travel directly to the hospital and return home directly following the appointment.

If you have to stay in Queensland for appointments over consecutive days, you will be required to quarantine in Government-arranged accommodation at your own expense for the duration of your stay.

New South Wales families may be eligible for a Queensland Government fee waiver, for more information visit the Queensland Government website. Families may also be eligible for support through the NSW Government’s Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS). For advice about this scheme, or to discuss your families circumstances, contact IPTAAS on 1800 478 227 or email iptaas@health.nsw.gov.au.

To lodge a claim or register an application, visit the NSW Government website. You can also contact the Queensland Children’s Hospital Welfare Service for support during this time. To speak to the team, phone 07 3068 2940 (8am-6pm, Monday to Friday) or email QCH-welfare@health.qld.gov.au. For support on weekends and public holidays, contact QCH Switchboard on 3068 1111 and asked to be transferred to the Social Work team.

Patients who have been assessed as requiring essential or time-critical treatment (inpatient admission or surgery) will be able to enter Queensland with a Queensland Border Declaration Pass and their Children’s Health Queensland appointment letter.

Only one parent or carer per child is permitted.  You must travel directly to the hospital and then return home directly after your child is discharged from the hospital.

During your child’s admission at QCH, you will be placed in quarantine. On arrival to the hospital, you and your child (if able) will be given a mask and escorted to the ward where you will both stay in a single-patient room. You and your child must stay within this room and you will not be able to visit anywhere else in the hospital. Hospital staff will work with you to ensure you can still access necessities during your stay (food, beverages, laundry etc.).

 

To help support families travelling from New South Wales to the Queensland Children’s Hospital for a time-critical inpatient admission or surgery, we’ve put processes in place to ensure a single parent or carer can quarantine with their child for the duration of their admission. While in hospital, you will be required to abide by strict safety guidelines which will be outlined on arrival.

Only one parent/carer can be accommodated with a child in hospital.  Any other family members, including siblings, who are travelling from NSW cannot be accommodated within the hospital and will be required to access Government-arranged accommodation at your own expense for the duration of your stay.

Yes.  Families who have been assessed as needing to attend the hospital for an in-person appointment or admission will be contacted by their treating team prior to their visit.

If you have not heard from your treating team 48 hours in advance of your appointment or admission, please contact the team listed on your appointment/admission letter to request confirmation.

On arrival to the hospital, please park in the Queensland Children’s Hospital basement car park. On entry to the car park you will undergo public health screening by a nurse who will provide further instructions.  Please let the screening staff know that you have arrived from NSW for your appointment.
Yes. The Queensland Children’s Hospital is located outside the Queensland border zone, therefor the same quarantine requirements apply to NSW border communities, as residents in the rest of the NSW.

If you have specific questions about COVID19 and your family, please email COVIDquestions@health.qld.gov.au.

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