Privacy statement
Queensland has privacy legislation which applies to the Queensland public sector—the Information Privacy Act 2009 (IP Act). The IP Act contains privacy principles which set out how agencies may and must handle personal information. Personal information means any information about an identifiable person.
What happens to your personal information
As a general rule, we do not collect information that can directly identify you when you visit our site. When you visit our site to read or download information, our web measurement tool and Internet Service Providers record the following information only for statistical purposes:
- your server and IP address
- the name of the top level domain (for example, .gov, .com, .edu, .au)
- the type of browser used
- the date and time you accessed the site
- the pages accessed and documents downloaded
- the previous site you visited.
These statistics provide information to assist us to make improvements to the content and structure of our website.
We collect personal information via online forms or by email communications for the purposes of, for example, registration for community advisory groups.
Children’s Health Queensland uses Google Analytics to gather statistics about how the website is accessed. Google Analytics uses cookies to gather information for the purpose of providing statistical reporting. The cookies do not collect information that can directly identify you.
The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers located outside of Australia. No personally identifying information is recorded or provided to Google.
Information gathered using the Google Analytics cookie is used for the purpose of determining:
- the number of visitors to the CHQ website
- how visitors arrive at the CHQ website, for example, did they type the address in directly, follow a link from another webpage, or arrive via a search engine?
- the number of times each page is viewed and for how long
- time and date of visits
- geographical location of visitors
- information about what browsers are used to view the CHQ website and the operating system of the computers or devices
- whether these browsers supports Java and Flash
- the speed of the user’s internet connection.
This information is used to refine and improve the CHQ online service delivery and in turn the community’s online experience.
View a Google Analytics example report
We do not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:
- you consented to the disclosure
- you would have a reasonable expectation that your personal information would be disclosed
- it is required or authorised by law
- it will prevent or lessen a serious threat to somebody’s life or health; and
- the disclosure is reasonably necessary for a law enforcement activity.
- Information Privacy Act 2009
- Information Privacy Regulation 2009
- Right to Information Act 2009
- Right to Information Regulation 2009
- Queensland Health’s ‘Health Information: Disclosure and Access Policy’
If there is information in your health record that is incorrect or which you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009. You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading, For more information contact the Manager, Clinical Information Access Unit using the contact details below.
Contacts or complaints about privacy
If you would like more information or would like to make a complaint about privacy please do so using the following details:
Mail
Privacy Officer
Health Information Access
Children’s Health Queensland
PO Box 3474
South Brisbane QLD 4101
t: 07 3068 4842 (within Australia), +61 7 3068 4842 (International)