Back to homepage
Coming to hospital Coming to hospital

Supporting families at the Queensland Children’s Hospital

Join Rita as she takes you behind the scenes of the Queensland Children’s Hospital – introducing you to some friendly faces who’ll help support your family during your stay and sharing some helpful tips on what to do before you arrive.

Hospital support services

We have a dedicated team of people in the hospital who are here to help Aboriginal and Torres Strait Islander children and their families when they visit the Queensland Children’s Hospital.

Indigenous Hospital Liaison Officers

Our Indigenous Hospital Liaison Officers (IHLOs) are here to ensure children and families feel comfortable and safe in the hospital and that they have the information they need to make the best decisions they can about their child’s healthcare.

We know that being in hospital away from your family, friends and community can sometimes be a difficult, lonely and isolating time. We care about your child’s healthcare journey with us and encourage you to tell us if there is anything we can do to help make it easier.

Please also share with us any cultural/spiritual beliefs you may have that affect your child’s health.

How we can help

  • cultural care, advice and support
  • help you understand your child’s diagnosis, medical procedures and treatment
  • provide support when you speak with doctors or treating health teams
  • ensure your voice is heard and your wishes are respected
  • assist with making appointments and hospital routines
  • planning your child’s discharge
  • information and advice about community services.

You can find the team in the Family Resource Centre on Level 2 of the hospital. It’s a safe and friendly place away from the wards, where you can have a chat with our IHLOs, or just relax in a culturally safe place.

The Indigenous Hospital Liaison team is available to assist and support patients and their families from Monday to Friday, 8am-4.30pm. You can contact the team on 07 3068 5950 or 07 3068 4705.

Connected Care

Children’s Health Queensland’s Connected Care Program was created to assist families of children with chronic and complex healthcare needs, particularly those who face challenges accessing services and support.

A Senior Indigenous Health Coordinator works in partnership with families, caregivers and healthcare providers to gain an understanding of your culture and ensure that every child receives holistic, family-centred and culturally-safe health care.

They will meet with your family to gather relevant information about your heritage and culture. When needed, this information will then be shared with child’s treating teams to help plan your child’s care.

You can contact the Connected Care Indigenous Health Coordinator on 0472 821 648 or by emailing Connect-care4kids-indigenouscoordinator@health.qld.gov.au.

Read more

Nurse Navigator

A dedicated Nurse Navigator is available to support Aboriginal and Torres Strait Islander patients with complex and chronic health conditions and their families. A Nurse Navigator works with a range of healthcare providers to facilitate a patient-centred journey.
You can contact the Indigenous Health Nurse Navigator on 0439 265 940 or by emailing QCH_NNIndigenous@health.qld.gov.au.
Read more

Meet the team

Gregg Ross

Gregg Ross

Indigenous Hospital Liaison Officer

Ida Savage

Ida Savage

Indigenous Hospital Liaison Officer

Vena Beetson

Vena Beetson

Nurse Navigator, Indigenous health

Karen Francisco

Karen Francisco

Senior Indigenous Health Coordinator, Connected Care Program

Meeting place

The hospital also has a dedicated meeting place on Level 2 for Aboriginal and Torres Strait Islander people. This space allows Aboriginal and Torres Strait Islander people to meet in a quiet place or, relax and take time away from the clinical setting.

meeting place for Aboriginal and Torres Strait Islander people

Is your child of Aboriginal or Torres Strait Islander origin?

If you are visiting the Queensland Children’s Hospital or any of Children’s Health Queensland’s community or mental health centres, you may be asked the question – “Are you of Aboriginal and/or Torres Strait Islander Origin?”.

It is important to actively identify as being of Aboriginal and /or Torres Strait Islander descent so that your child can receive culturally appropriate care.

Read more

Useful resources

My Trip to Hospital video series
Patient Travel Subsidy Scheme (PTSS)
Queensland Children’s Hospital app, MyQCH
Queensland Children’s Hospital Virtual Tour

Contact us

For general enquiries you can contact the hospital switchboard.
t: 07 3068 1111

To contact a service, search our hospital phone directory.

In an emergency call 000

For all other non-urgent health related enquiries contact
13 HEALTH (13 438 524)

More information

Queensland Children’s Hospital Virtual Tour

My Trip to Hospital video series

Travelling to hospital

Parking at the Queensland Children’s Hospital

Patient Travel Subsidy Scheme (PTSS)

Accommodation